Term of Use

Privacy statement

We are aware of the trust you place in us. Therefore, it is our responsibility to protect your privacy. On this page, we will tell you what data we collect when you use our website, why we collect it, and how we use it to improve your user experience. This privacy and cookie policy applies to all of Muon's services. You should be aware that Muon is not responsible for the privacy and cookie policies of other websites and sources. By using this website, you accept the Privacy Policy.

Muon respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Use of our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on secure servers of Muon or those of a third party. We will not combine this data with other personal data that we have. We will not sell your data to third parties.

Your account

In your account on Muon we store, among other things, the following information: your name, address(es), telephone number, e-mail address, delivery and payment details and specified information and interests (for example if we have asked you for your date of birth). Handy, because then you don't have to enter this information every time. We also store data about your previous orders so that you can easily find them.


When you send email or other messages to us, we may retain those messages. Sometimes we ask you for your personal data that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of Muon or those of a third party. We will not combine this data with other personal data that we have.


We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your consent in advance.

Third parties

The information will only be shared with third parties if this is necessary for the execution of the assignment. A good example of this is when we share your contact details with the transport company or an external laying service so that they can carry out the laying assignment with you. Our employees are obliged to respect the confidentiality of your data. For maintenance and optimization of our technical systems, we use external partners and systems in which our customer data is recorded. Agreements have been concluded with these partners to guarantee your data and privacy. You can be assured that we do not sell your data to third parties in any way.


Sometimes we use another party to carry out repair work on products that you have purchased from us. That party can use your data for this.


We love reviews. And so do our customers. If you want to write a review, choose whether your personal details or your name are visible to other visitors and whether we can contact you about your review. We keep track of who writes which review. In most cases you write the review with an external party such as Kiyoh, Facebook, Google, Trustpilot or another review party / website. We would like to point out that the privacy policy and cookie policy of the relevant website apply and we advise you to consult them.

Deliver your order

For your order we need your name, e-mail address, address(es), payment details and sometimes also your telephone number. This allows us to deliver your order and keep you informed about your order. We also give your data to others if this is necessary for an order, for example to delivery services and our distribution center. We require our external partners to handle your data as carefully as we do.


This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete all personal information that is currently provided to us.

Adjusting/unsubscribing from newsletter service

At the bottom of each mailing you will find the possibility to change your data or to unsubscribe.

Adjusting/unsubscribing communication

If you want to change your data or have yourself removed from our files, you can contact us via info@muon.bike.