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Muon Support Docs
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FAQ
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Service
Get Started
Bike Usage
Battery and range
Gears
Disc Brakes
Action Radius
FAQ
Service
Which e-bike is right for me?
Battery Lifespan
Battery charging
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Service

Warranty Period

We offer a 2-year warranty on the lithium-ion battery of your e-bike. The battery will be replaced free of charge if it is tested as defective by Muon within the warranty period. For other parts such as the frame of the bicycle, please refer to our official warranty conditions or to one of our authorized dealers.

Ordering Your E-Bike Online

It is possible to order your Muon, VanDijck e-bikes online via our website. You have the choice of having your bike delivered to your home by our dealers or picking it up at a dealer in your area. We always recommend that you visit an official point of sale before making your purchase. Here, the e-bike is set to your preferences and you have the opportunity to test the e-bike.

Roadworthiness of Your E-Bike

Yes. When you purchase your e-bike from one of our dealers, it will be made 100% roadworthy. So you can enjoy it right away!

Customer Support

Are you experiencing an issue or do you have a general question about our e-bikes? It is best to contact the nearest authorized dealer. They are in close contact with our service department and can provide you with expert advice.

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